Delivery

Update Thursday 26 March 2020 – suspension of ordering

In the interests of the safety and wellbeing of our staff, restrictions on movement and advice regarding our courier’s operations we are no longer able to despatch orders from our premises.

This is very much a pause in our business and as soon as the Government advises we can resume our operations we will be raring to get orders to you.

Our office team are all working from home so please do get in touch by email info@caledoniaplay.com and we will respond as quickly as possible.

If you are enquiring about placing an order please do include a contact number and where you are.

If you have an order with us already we will be in touch with you individually as soon as possible.

Our phone lines will be diverted but if you don’t get through to someone please do leave a message.

We will be in touch to advise you about the delivery of your products as soon as deliveries recommence.


Schools, nurseries, commercial organisation and council play parks delivery

Delivery costs are factored in along with the installation  – we send our own teams to install.

Domestic garden products delivery

Caledonia Play deliver to mainland UK addresses. For NI and other destinations out with the mainland, please call the office so that we can quote you a competitive delivery price. We have experience of delivering to the Scottish Islands, so again please give us a call.

We have calculated our delivery charges on a weight and volume basis. As you shop, you will be able to see what additional delivery charges are due, so there are no surprises when it comes to check out. On receipt of your order, we will endeavour to deliver within 14 days.

Most of our deliveries are sent by a nationwide courier company. They operate a three day service, Monday to Friday. Because we use a third party for most of our deliveries, we cannot guarantee delivery on a specific date. However, for an additional charge, we may be able to organise an overnight/next day delivery or a specific day delivery. Please call the office to see if this will be possible.

Please note that the courier will deliver the product to the front of your property but will not unpack it.

We also use Royal Mail Parcel Force for smaller deliveries, and for our larger structures, we have our own in house delivery team.

If you live locally to Caledonia Play, you can collect equipment from us. Please call before hand to ensure we have everything you need in stock.

Receipt of goods

On receipt of goods please ensure that everything has arrived safely and undamaged. If there is a problem, please write ‘damaged’ on the couriers consignment note and then get in touch with the office so we can deal with the issue as quickly as possible. Please look at our full ‘Terms and Conditions’ for additional information.

Standard delivery costs

Order Value (£)             Delivery Cost (£)

Up to 50                              10.00

51 – 150                              15.00

151 – 200                            25.00

201 – 250                           30.00

251 – 300                           35.00

301 – 350                           40.00

351 – 400                           45.00

401 – 450                           50.00

451 – 550                           55.00

551 – 650                           65.00

651 – 750                            75.00

751 – 900                            85.00

901 – 1000                         95.00

1001 – 1500                      125.00

1501 – 2000                      150.00

Orders over £2000.00 please request a quote for delivery.

Delivery Exceptions

We are unable to deliver within standard costs to the following Postcode areas, please contact the office for a quote.

Postcode Area

HS 1, 2, 3, 4, 5, 6, 7, 8, 9 Outer Hebrides

KA 27 & 28 Arran & Cumbrae

PA 20, 41, 42-49, 60, 61, 62-75, 76, 77, 78 Bute, Gigha, Islay, Jura, Tiree, Colonsay, Mull, Iona, Coll

PH 42, 43, 44 Eigg, Muck, Canna, Rhum

IV 41-51, 55, 56 Skye

KW 15-17 Orkney

ZE 1-3 Shetland

GY 1-9 Guernsey

JE 1-4 Jersey

PO 30-41 Isle of Wight

TR 21-25 Isle of Scilly

LL 58-78 Anglesey

IM Isle of Man

BT Northern Ireland

Got a question?

To view all our delivery FAQs please click here.

If you have any more questions regarding the delivery of your products please call the office on 01577 840570 or email info@caledoniaplay.com