Ordering update and Coronavirus

Update Thursday 26 March 2020 – suspension of ordering

In the interests of the safety and wellbeing of our staff, restrictions on movement and advice regarding our courier’s operations we are no longer able to despatch orders from our premises.

This is very much a pause in our business and as soon as the Government advises we can resume our operations we will be raring to get orders to you.

Our office team are all working from home so please do get in touch by email info@caledoniaplay.com and we will respond as quickly as possible.

If you are enquiring about placing an order please do include a contact number and where you are.

If you have an order with us already we will be in touch with you individually as soon as possible.

Our phone lines will be diverted but if you don’t get through to some one please do leave a message.

Update Wednesday 25 March 2020

We are currently only processing online orders which can be delivered by courier. However in order to do this we rely on our courier service to keep operating. If this changes we will keep you informed and updated.

We are working hard to process our online orders as quickly as possible and to get orders out to you. However with the ongoing situation and the need to follow public health guidelines to keep our team safe, we are operating with a reduced workforce. For this same reason we are currently not able to offer an assembly service.

For other products not available to order on line which we have to deliver ourselves please email your enquiry including where you are located and we can advise what is possible.

Ordering update Monday 23 March 2020 and Coronavirus

Firstly, we know that this is a really concerning time for all of us and we are following all the guidelines to help keep our staff, customers and suppliers safe. This is a fast moving situation and we are keeping abreast of all updates, but at the moment we remain open for business.

On the Domestic Garden front one of the easiest ways to order is online.

We are available to talk on the phone and take orders that way and of course via email.

Although we are getting products out as quickly as possible we are now only able to despatch nationally using our courier company as we are restricting our teams to deliveries within a day’s round trip. For this reason, we are also restricting our assembly service. If a product you are interested in is not available to order online (ie our larger products) please call / email so we can advise on options.

If you have requests or need to give us special instructions regarding delivery to minimise contact please let us know. Our courier company has initiated contactless delivery so that deliveries can be made without you having to sign and they have detailed procedures in place.

We know from talking to families how keen they are to have something in the garden now especially as some are self-isolating already. With this in mind we are working extremely hard to get products out of the door especially quickly. Products like the Sandpit, Swing Sets and Net Frames are proving popular and at present are relatively easy to process and despatch safely. Perhaps you know a family who could benefit from a sand pit – a gift of play and sanity for the parents. Or you are looking for a project for you all to do together. We don’t mean to sound flippant but, keeping busy and having a joint goal will hopefully be fun and productive and – dare we say it – a learning experience.

For Commercial and School projects we still have a full quota of staff with some working from home so we are able to advise, quote and discuss projects and orders – and plan for the future. We may still be able to despatch commercial products but will discuss this with you on a site-specific basis.

“We are at heart a local, independent business, family orientated and run” says our MD Jamie “but just trying to keep going safely for everyone in this ever evolving situation”.

We are here to answer your questions and help as best we can with any requests you may have. Please email info@caledoniaplay.com or call 01577 840 570. If you don’t get one of us straight away please do leave a message which we will respond to as quickly as possible

Wishing you all the best