FAQs

If your query has not been answered, please don’t hesitate to get in touch. Please call 01577 840570 or send us an email.

What do you charge for delivery?

We have calculated our delivery charges on order value.

Standard delivery costs

Order Value (£)             Delivery Cost (£)

Up to 50                             10.00

51 – 150                              15.00

151 – 200                            25.00

201 – 250                           30.00

251 – 300                           35.00

301 – 350                           40.00

351 – 400                           45.00

401 – 450                           50.00

451 – 550                           55.00

551 – 650                           65.00

651 – 750                            75.00

751 – 900                            85.00

901 – 1000                         95.00

1001 – 1500                      125.00

1501 – 2000                      150.00

Orders over £2000.00 please request a quote for delivery.

Delivery Exceptions

We are unable to deliver within standard costs to the following Postcode areas, please contact the office for a quote.

Postcode Area

HS 1, 2, 3, 4, 5, 6, 7, 8, 9 Outer Hebrides

KA 27 & 28 Arran & Cumbrae

PA 20, 41, 42-49, 60, 61, 62-75, 76, 77, 78 Bute, Gigha, Islay, Jura, Tiree, Colonsay, Mull, Iona, Coll

PH 42, 43, 44 Eigg, Muck, Canna, Rhum

IV 41-51, 55, 56 Skye

KW 15-17 Orkney

ZE 1-3 Shetland

GY 1-9 Guernsey

JE 1-4 Jersey

PO 30-41 Isle of Wight

TR 21-25 Isle of Scilly

LL 58-78 Anglesey

IM Isle of Man

BT Northern Ireland

How much is installation?

We are able to install our equipment in many regions of the UK.

The cost of this service is based on product value and is in addition to the delivery cost.

As a guide we charge the following for assembly:

up to £500                Assembly charge £300

£500 – £1000         Assembly charge £400

£1000 – £2000       Assembly charge £450

over £2000               POA

We do provide detailed installation instructions with all our Garden Play products and advise that, due to the size and weight of the timbers involved, a minimum of two strong adults are required to install the equipment safely.

We take a 30% deposit on all orders that are to be installed and we take the rest of the payment after installation has been successfully completed.

After ordering, when can I expect delivery?

The times when you can expect delivery can all vary depending upon our stock levels at the time. For standard products, delivery only, we will endeavour to deliver within 14 days, if you require our installation service please contact the office for approximate timing.

 

Should I be concerned about cracks and splits appearing in the timber?

Cracks and splits

These will occur in timber as it expands and contracts with humidity and temperature changes. They will occur particularly in the round pole timbers, but also in square cut timber and they are in new sets as well as old.

The key fact is that we use round timbers for our play equipment equipment. Most people are used to working with square timbers. Round timbers – due to the nature of their structure are more prone to splits and cracks so that when people see the cracks they become concerned as they are not used to seeing this happen.

Whilst these can appear quite large and alarming, these cracks DO NOT affect the strength, integrity and durability of the playsets. The splits and cracks happen because timber is a natural product and is a living material, and through the year the wood expands and contracts, often meaning quite large cracks appear in hot, dry weather, and then close up in the wetter, winter months.

Salt efflorescence

This can appear as superficial white to greenish spots on the surface of the timber and is as result of a mixture of exiting resin and ingredients of pressure impregnation. It should not cause concern and will not affect the safety and use of your product. It will naturally fade over time with exposure to a variety of weather conditions.

If you would like to remove the effects of salt efflorescence then just sand gently with some fine sandpaper.

Cracks and branches

Branches, grains and pith are part of the characteristics of the wood that will affect the way the timber looks. It is completely natural to have a variation in the look of the timber and that is also what gives the product charm. Email us a picture if you are concerned that it is not normal and we will be happy to advise you.

Swelling and shrinking

Volume change due to moisture absorption and drying is typical of wood and should not cause concern.
Where possible wood warping may happen we undercut the timber so that it will not change the shape of the product.
Although it is not necessary –  some people may choose to unpack their new play equipment immediately when they receive it and let it dry for a couple of days before assembly.

 

Are the products suitable for adults to use?

Our products have been designed for all ages of children to use however we are happy and confident that our Swing Frames, with their 12cm diameter top poles and high quality fully through swing points, can carry a combined weight of 200kgs, so usable by the whole family. We believe that a good quality timber play set is an investment and should be enjoyed and used by children as they grow into teens and adult hood.   

For the individual swing seats, maximum weights are advised by the manufactures and vary according to seat type. With the exception of the Basket Swing the maximum advised weight for our Garden Range Swing Seats is 70kgs (roughly 11 stones).

 

The following swing seats are most commonly chosen for adult use.

Wooden Swing Seat

Although this product has been designed for children to use it is also suitable and regularly bought for adult use.

The manufacturers recommended maximum weight is about 70kg – approximately 11st

Deluxe Rubber Swing Seat

Often thought to be more comfortable than a wooden seat and the soft surface also adds more grip.

The manufacturers recommended maximum weight is about 70kg – approximately 11st

 

 

Can you specify the delivery day?

Most of our deliveries are sent by a nationwide courier company.

They operate a 3 day service, Monday to Friday.

Because we use a third party for most of our deliveries, we cannot guarantee delivery on a specific date.

However, for an additional charge, we may be able to organise an overnight/next day delivery or a specific day delivery.

Please call the office on 01577 840570 to see if this will be possible or emailo info@caledoniaplay.com

For more information about deliveries please click here.

Can I install the equipment myself?

All of our garden range comes with a full set of instructions for you to assemble yourself. However, it is always suggested that 2 practical adults are available. We offer an installation service if required. We take a 30% deposit on all orders that are to be installed and we take the rest of the payment after installation has been successfully completed.

 

Where are you based and what area do you cover?

We’re based near Kinross in Central Scotland, and cover the majority of the UK – we have delivered and installed our equipment as far north as Thurso and as far south as Devon.

Our address is:

Caledonia Play

Old Mill

South Street

Milnathort

Kinross

Scotland

KY13 9XB

56°13’21.7″N 3°25’20.9″W

 

Can I put a basket swing on my swing frame?

Our standard swing frames are not able to accommodate a basket swing due to its weight. Similarly any swing extensions on the Garden Play Fort, Garden Play Castle and Multi Play Centre are also unable to take the weight of the large basket. Our Family Basket Swing frame has 10cm machine rounded timber legs supporting a 14cm diameter top swing pole and is therefore strong enough to take the full weight of the basket without any problem.

Can I collect the items?

If you live locally to Caledonia Play (KY13 9XB), you can collect equipment from us.

Please call beforehand to ensure we have everything you need in stock and so that we can make sure there is somebody to meet you.

You can contact the office on 01577 840570 or email info@caledoniaplay.com

Further delivery information is available here.

Caledonia Play Directions

56°13’21.7″N 3°25’20.9″W

How do I choose my swing seats?

The following swing seats have two swing points and can therefore not be fitted to any of the extensions as they only have single swing points.

Wooden Swing Seat No 1

Sling Swing Seat No 2

Deluxe Rubber Swing Seat No 3

Horizontal Tyre No 7

Toddler Swing Seat No 11

Baby High Back Seat No 12

Rings No 16

Trapeze Bar No 12

Trapeze Bar and Rings No 23

Climbing Rope No 25

Rope Ladder No 26

4 Sided Rope Ladder No 26-4

Black Hammock Seat SHS

The Push Me Pull You PMPY can also be fitted onto the central section of the frames or onto any of the extensions.

All of the following swing seats have a single swing point and fit on any of the extensions on either the swing frame or net frame :

Monkey Button No 44

Vertical Tyre No 10

Climbing Rope No 25

Hammock Seat SHS

Twizzler No 45

More information about swing points here.

Where do you deliver to?

Caledonia Play deliver to mainland UK addresses.

For NI and other destinations outwith the mainland, please call the office so that we can quote you a delivery price.

We have experience of delivering to the Scottish Islands.

We do not ship overseas.

Call the office on 01577 840570 or email info@caledoniaplay.com for specific information about having any of our products delivered to your door.

For more specific delivery information click here.

Do you have a Garden Play brochure you can send me?

Yes – if you call the office on 01577 840570 we can send you a brochure of our Garden Play products.

Here is our Garden Play brochure to view online and here is the Price List to view online.

 

 

Will the delivery person carry the product to the back garden for me?

The courier companies we use only specify kerbside delivery.

If it is a local delivery and we are delivering the product ourselves then we will be happy to carry the product to the back garden for you.

For more information about deliveries phone 01577 840570 or email info@caledoniaplay.com

Alternatively check out our deliveries information page here.

 

Do you have a display area where I can view your products?

Unfortunately we do not currently have a dedicated display area open to the public at our new premises.

We do however still have a small selection of products at Crook of Devon which can be viewed although this is only by appointment.

If you would like to come and view these products please contact us on 01577 840570 before visiting, to make sure one of the team will be available to help.

Products on display include:

Pyramid Slide Frame PSF

Family Basket Swing FBS

Double Swing Frame with Extension DFX with Slide Frame add-on SSF

Double Swing Frame with Net Frame and Extension DFNX

Garden Play Fort with Extension GPFX

Garden Play House GPH

Wooden Tidy Sandpit WTS

 

 

 

 

Is artificial grass a sufficient safety surface?

Artificial grass needs an impact absorbing surface to minimise the risk of injury should the person using the play equipment fall.

We always recommend a shock absorbent under layer which is designed for use under play equipment to be used under artificial grass.

What are Postsaver Sleeves?

Timber posts have a tendency to rot at the point where they enter the ground – the ground line section. This is now preventable by fitting a postsaver sleeve to the vulnerable part. This will keep the causes of ground rot out and the preservative in, ensuring that the new piece of equipment will last for many years. Metal feet can also be attached to ensure the timber is preserved and to prevent against vandalism to some degree.

We use postsaver sleeves or metal feet as standard on all the products that are sunk into the ground.

More detailed information on the benefits and uses of Postsaver sleeves is available here.

Should I buy ground anchors?

Concrete is not required for our garden range however where ground is uneven or sloping ground anchors can be used to secure the structure. These corkscrew into the grass and are bolted onto the frame allowing them to be easily removed if required. On sloping ground it can also be beneficial to sink legs of a structure into the earth to find a good level. The can be done using a garden spade.

We supply two ground anchors as standard with a standard single swing frame – one for each opposite leg diagonally.

The swing frames will gently sink into the ground and be secure. The ground anchors are supplied in case there is to be a large amount of swinging by adults or larger young people.

On occasion, the weight of the timber can create a sunken area in the grass but the ground anchor prevents the timber sinking into this hole. This can result in the ground anchor holding up the leg rather than the timber sinking further into the ground. This can be avoided by not using ground anchors and allowing the timber to sink into the ground or by using extended legs which are actually dug into the ground and sit securely in the ground. Post saver sleeved are fitted to the section of the legs that is under the ground to help prevent timber rot that may otherwise occur.

The design of our swing frames is such that the product is extremely secure and we have never had a swing frame fall over due to excessive swinging.

The ground anchors offer peace of mind to uncertain individuals who may be concerned when the product lifts off the ground slightly due to excessive swinging.

Will the product be unpacked for me?

The courier will deliver the product to the front of your property but will not unpack it.

For further information about your delivery please email the office on info@caledoniaplay.com. Alternatively call us on 01577 840570.

To find out more general delivery information click here.

Where can we store our MagPost?

Due to the nature of Robinia wood if the MagPost is kept indoors it will dry out and cracks will increase in number and size – keep your MagPost permanently outside or in an unheated shed.

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