Existing Customers

Welcome to the page for existing customers who have ordered from us already.

Thank you for coming back to us and letting us share your journey with you as your family grows.

It might be wintery outside but regular outdoor play in the colder months will help keep those little ones smiling! If the kids are out in winter – keep little heads and hands warm with a hat and gloves and they’ll not even realise how cold it is. They’ll be having far too much fun!

We really hope to be able to help you with any questions about your play equipment that may have come up recenly and have some great little top tips for you that you might not already know about! So read on…

Firstly – please share your pictures with us!

garden play product listing gallery image basket swing

Got a fun snap of the kids having a ball on our play equipment? If you are happy to share your pictures we’d love to see them. It gives us a happy glow in the office knowing that here are lots of kids having fun on our equipment all year round.

Send any pictures you have directly to Susie. Her email address is: susie@caledoniaplay.com or just tag us in on social media if that’s easier for you. Whichever way you send you pictures – thank you for sharing them!


Need some help changing swing seats? It’s easier than you think!

Take a look at this great little video we’ve put together to help you change your swing seats. Why not order up a few extra seats this season and swap them over once in a while. The kids will thank you for it!


Connect with us!

You can connect with Caledonia Play on Social media in lots of different ways.

Whether we are sponsoring a local charity or attending a major trade show, there’s no better way to keep in touch with what we’re up to than through social media networks such as Facebook or Twitter.

We have organically accumulated a considerable following on Pinterest and have ‘Pin It’ buttons on all our products to enable you to add them to your favourite boards and wish lists. They can be a great source of inspiration when you’re trying to decide what’s best for your garden so take a look for yourself and see what’s out there. You’ll not be disappointed.

Or follow us on Instagram where we regularly update with new pictures – sometimes just lovely arty pictures to ‘wow’ at and often just great inspiring pictures to remind you that getting the kids outside really is a good thing on so many levels.


Have you seen one of our newest products?

Tis product has been very well received especially at shows where everyone loves to have a go. Our Mango Orange Bonsai Cacoon really is a must for every garden. It is a unique pod that can be suspended in a variety of places including our swing frames or simply hang it from a large tree branch!

Easy to assemble and install our Mango Orange Bonsai Cacoon makes the perfect gift for those children who just loves the idea of relaxing and enjoying a quiet space while the world and the clouds drift by.

Also available in Anthracite and Leaf Green.

garden play mango orange bonsai cacoon product listing image


Tumbling fun for all!

Tumble Bar Garden Play add-on

Our Tumble bars are becoming more and more popular.

There are three ways that you can have a tumble bar in your garden.

Add it on to an existing product such as the Garden Play Fort or the Garden Play House. This is the TBR tumble bar and has one single post which is sunk into the ground for stability. The stainless steel bar then joins onto the side of the existing play equipment.

The Standalone Single Tumble Bar TBR-S has two upright posts with the smooth stainless steel bar in between.

The stainless steel cross bars have a very smooth finish for easy tumbling and can be set at any height between 0.9 and 1.3m. Just ask!

Finally – the Standalone Double Tumble Bar TBR-S2 is twice the fun!

You can install these yourself or have one of our installation teams come out and do it for you.

Email info@caledoniaplay.com for more information.

Add-ons are products that can be added on to many existing products either at the time of purchase or at a later date.

For example – a Climbing Rock Wall can be added onto the side of a Garden Play Fort, or a Slide Frame can be added onto our Swing Frames.

There are many configurations possible so please email info@caledoniaplay.com if you would like advice. Alternatively call the office on 01577 840570 and we will be able to help you choose the products that work best for you.


Relocating? Take a look at our moving services information – let us take the stress out of moving the play equipment to your new place.

If you have any questions about your product, aftercare or maintenance, please email info@caledoniaplay.com.


Warranty
Our products are sold with a one-year warranty against manufacturing faults. There is an extended warranty of seven years against rotting timber.
For full information please see our T&Cs on our website

Cracks and Splits will appear in the timber as it expands and contracts with the changes in weather and temperature. This is normal however we do understand that it may cause concern particularly when it is on children’s play equipment which we all want to be completely safe.

Read some more information about this here.

If you are still concerned then please send us an email to info@caledoniaplay.com with details about your product and images of the cracks you are concerned about. Alternatively, call us on 01577 840570 to discuss.