COVID-19 Corona Virus

Update Wednesday 27th May 2020

In the interests of the safety and wellbeing of our staff, restrictions on movement and advice regarding our courier’s operations we have not been able to despatch orders as normal from our premises for a considerable while.

We are, however, now working through a large backlog of orders so please allow for a 3 week lead time for the A frames and a bit longer for towers and larger units but please understand we will do our best to deliver sooner if at all possible.

As soon as the Government advises we can fully and safely resume our normal operations, with all the safety precautions in place, we will be doing so.

We thank you for your patience and understanding during this time.

Please contact us on 01577 840570 or email info@caledoniaplay.com to find out if, or when we are able to send out a product that you may be interested in.

Update Friday 17th April

Following the latest guidance from Government, in the interests of the safety and wellbeing of our staff, restrictions on movement and advice regarding our courier’s operations we continue to be unable to despatch orders from our premises.

This is very much a pause in our operations. We are planning for the future and we are here to take your enquiries for all areas of the business either by phone on 01577 840570 or by email info@caledoniaplay.com.

Our phone lines are diverted to us at home but if you don’t get through straight away please do leave a message and Sarah will get back to you.

For email enquiries please do include a contact telephone number, where you are located and the products you are interested in so that we can give you as much information as possible.

We are able to despatch smaller items such as Swing Seats and Accessories from our ‘home office’ although delivery times may be extended and as soon as the Government guidance advises that we can resume our operations we will be raring to get all other orders to you.

If you are enquiring about placing an order either on or offline please do include a contact number and where you are.

If you have an order with us already we will be in touch with you individually to keep you updated.

Update Thursday 26 March 2020 – suspension of ordering

In the interests of the safety and wellbeing of our staff, restrictions on movement and advice regarding our courier’s operations we are no longer able to despatch orders from our premises.

This is very much a pause in our business and as soon as the Government advises we can resume our operations we will be raring to get orders to you.

Our office team are all working from home so please do get in touch by email info@caledoniaplay.com and we will respond as quickly as possible.

If you are enquiring about placing an order please do include a contact number and where you are.

If you have an order with us already we will be in touch with you individually as soon as possible.

Our phone lines will be diverted but if you don’t get through to some one please do leave a message.


Update Wednesday 25 March 2020

We are currently only processing online orders which can be delivered by courier. However in order to do this we rely on our courier service to keep operating. If this changes we will keep you informed and updated.

We are working hard to process our online orders as quickly as possible and to get orders out to you. However with the ongoing situation and the need to follow public health guidelines to keep our team safe, we are operating with a reduced workforce. For this same reason we are currently not able to offer an assembly service.

For other products not available to order on line which we have to deliver ourselves please email your enquiry including where you are located and we can advise what is possible.


COVID-19 Corona Virus

At Caledonia Play we are continually monitoring the advice given by Government and NHS in relation to the virus and are taking all steps to ensure the health and wellbeing of all our staff and our customers.

We remain open for business and will continue to take orders both online or over the phone and will continue to deliver as long as possible either by courier or our own delivery teams. We will of course keep this under constant review and advise of any changes.

All our teams have been briefed in hygiene measures and carry hand sanitiser in the vehicles. We do however ask that you understand that they will keep a distance from you when they are delivering or installing. We will contact our customers individually to discuss how deliveries and installs are carried out before hand.

Jamie Bruce Jones

Managing Director

17.03.2020