Delivery Information – Garden Play

Please see below specific information relating to the delivery of our Garden Play products.

For online orders from our Garden Range

Once your order has been accepted, we endeavour to deliver within 2 weeks providing we have it in stock at time of order. If there are likely to be any delays or issues we will let you know at the time of your order.

You will receive a text or email from us advising when your order has been despatched from us and a subsequent text or email from the courier company advising a delivery window.

For other orders from our Garden Range

For smaller items and those products available via our online shop but which are ordered over the telephone, at our office or at a show, we aim to deliver within 2 weeks of placing the order providing we have it in stock at time of order.

For our larger products

These include those not normally available online, such as the Forts, Castles and Playhouses. Whilst we will try our best to deliver as quickly as possible, due to the size and weight of these items please allow up to 4 – 6 weeks for delivery. We will discuss this with you when ordering. These products are either delivered by ourselves or a contractor on our behalf but not via courier.

Delivery by courier

Most of our deliveries are sent by a nationwide courier company, either Tufnell’s or XDP.

They operate a week day service, Monday to Friday.

We will let you know when your order is being despatched from us. The couriers use a three day standard service so unfortunately at present we cannot give you a specific day that it will arrive. However the courier should contact you prior to delivery.

If you are not at home when delivery is made the driver will leave the goods in a safe place and advise you where left.

The courier companies we use only specify kerbside delivery. However the drivers are usually very helpful although they do not have to take the products into your garden.

Delivery by Caledonia Play

If it is a local delivery or if we are delivering the product ourselves then we will be happy to carry the product to the back garden for you.

For more information about Delivery of our products please see our Delivery FAQ 

Please note: We reserve the right to charge you with any costs reasonably incurred in the event that we or our courier are unable to successfully deliver an order due to inadequate address details provided by you or unreasonably restricted access at the delivery address that we have not been advised about.