Delivery FAQs

Here is a selection of our Delivery FAQs – if your question has not been answered please email us on info@caledoniaplay.com or phone 01577 840570.

What do you charge for delivery?

We have calculated our delivery charges on order value.

Standard delivery costs

Order Value (£)             Delivery Cost (£)

Up to 50                             10.00

51 – 150                              15.00

151 – 200                            25.00

201 – 250                           30.00

251 – 300                           35.00

301 – 350                           40.00

351 – 400                           45.00

401 – 450                           50.00

451 – 550                           55.00

551 – 650                           65.00

651 – 750                            75.00

751 – 900                            85.00

901 – 1000                         95.00

1001 – 1500                      125.00

1501 – 2000                      150.00

Orders over £2000.00 please request a quote for delivery.

Delivery Exceptions

We are unable to deliver within standard costs to the following Postcode areas, please contact the office for a quote.

Postcode Area

HS 1, 2, 3, 4, 5, 6, 7, 8, 9 Outer Hebrides

KA 27 & 28 Arran & Cumbrae

PA 20, 41, 42-49, 60, 61, 62-75, 76, 77, 78 Bute, Gigha, Islay, Jura, Tiree, Colonsay, Mull, Iona, Coll

PH 42, 43, 44 Eigg, Muck, Canna, Rhum

IV 41-51, 55, 56 Skye

KW 15-17 Orkney

ZE 1-3 Shetland

GY 1-9 Guernsey

JE 1-4 Jersey

PO 30-41 Isle of Wight

TR 21-25 Isle of Scilly

LL 58-78 Anglesey

IM Isle of Man

BT Northern Ireland

After ordering, when can I expect delivery?

The time taken can all depend upon our stock levels at the time. For standard products, delivery only, we will endeavour to deliver within 14 days, if you require our installation service please contact the office for approximate timing.

 

Can you specify the delivery day?

Most of our deliveries are sent by a nationwide courier company.

They operate a 3 day service, Monday to Friday.

Because we use a third party for most of our deliveries, we cannot guarantee delivery on a specific date.

However, for an additional charge, we may be able to organise an overnight/next day delivery or a specific day delivery.

Please call the office to see if this will be possible.

Where are you based and what area do you cover?

We’re based near Kinross in Central Scotland, and cover the majority of the UK – we have delivered and installed our equipment as far north as Thurso and as far south as Devon.

Can I collect the items?

If you live locally to Caledonia Play (KY13 0UN), you can collect equipment from us.

Please call beforehand to ensure we have everything you need in stock.

Where do you deliver to?

Caledonia Play deliver to mainland UK addresses.

For NI and other destinations outwith the mainland, please call the office so that we can quote you a delivery price.

We have experience of delivering to the Scottish Islands.

We do not ship overseas.

 

Will the delivery person carry the product to the back garden for me?

The courier companies we use only specify kerbside delivery.

If it is a local delivery and we are delivering the product ourselves then we will be happy to carry the product to the back garden for you.

 

Will the product be unpacked for me?

The courier will deliver the product to the front of your property but will not unpack it.

What happens if I’m not in when the product is delivered?

The couriers will leave it somewhere safe – you can specify this at the ordering stage.

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